Woolworths supermarket issues new warning after shopper shares sophisticated new ‘service desk’ email scam | 7NEWS

Woolworths customers have been warned to be wary of a sophisticated new scam which is currently being circulated on email.

Sharing on Facebook, shopper Koula reached out for guidance after receiving a suspicious message from someone impersonating a Woolworths Service Desk worker.

The message – signed by a fake Woolies employee called Victoria Stone – included the supermarket’s official logo as part of the team member’s email signature.

In the note, she referred to a complaint that Koula had supposedly made at the Service Desk of her local store 12 months earlier.

It went on to say that the customer was now entitled to compensation as a result of their delayed response to the enquiry.

“It has recently come to my attention that your support case from exactly one year ago (24.11.2020) has gone unanswered because of a system error,” the email said.

“I immediately sent my superior Richard an email and explained that you made a complaint at the service desk in the store but the exact details were also lost.

“I can see here there was something wrong with a purchased item, but you were not able to return or exchange said item.

“This is against store policy, so we have decided that we will compensate you with a voucher.

“The value is obviously quite high because the matter took so long to solve.

“But you don’t need to worry about that Koula, it’s our pleasure because we value you as a customer.”

The email then went on to provide a “compensation code” and a link where Koula could claim her gift voucher.

Woolworths responds

Woolworths has confirmed the message is a scam and has urged customers to familiarise themselves with information on how to protect themselves.

“Please know that the email is a ‘phishing’ scam and not from us,” the representative said.

“It’s actually a scammer who’s attempting to trick people into giving out their personal and banking information. For more information please visit our website.

“The ACCC offers advice about phishing scams and how you can protect yourself [here] – please be mindful that we’d never ask our customers for their personal or banking details in unsolicited communications.”