Nationwide Building Society has issued a warning over cash tapping scams that are targeting people at cash points in the run up to Christmas.
In a video sent out to the public, the lender urged people to check ATM machines before entering their card – adding that anything suspicious should be reported immediately.
The video starts with the line: “Is the cash slit clear? If you can see anything in it or it’s covered up don’t use the ATM and call us to report it.”
It goes on to explain that if you don’t see a flashing green or blue light when the ATM dispenses your funds, you should report this too.
And if you think you have fallen victim to the fraud, you should contact the bank immediately to secure your card and report it.
ATM cash trapping is one method used by cyber-criminals to attack cash machines.
The attackers physically insert a device inside the ATM, which traps cash that is allotted by the cash dispenser to the customer.
The device installed inside the ATM cash slot to trap money is known as glue-trap.
Have you been defrauded at a cash point? Get in touch: [email protected]
Once the customer walks away, the criminal then approaches the machine, opens the cover over the correct dispenser and pockets the money.
The Mirror covered a similar scam earlier this year, when a TikTok user filmed himself using a suspicious-looking hole-in-the-wall.
In the video, the customer is seen questioning why his money was never dispensed.
He then discovers a plastic lid on a separate part of the cash machine.
He is seen peeling off the plastic cover where his cash has been hidden.
In the filmed clip, the customer used a Nationwide Building Society cash point, however other banks that include deposit boxes are likely to be affected.
The building society previously told The Mirror customers should always check for suspicious activity before withdrawing cash in public.
A spokesman said: “The type of incident highlighted in the video, although rare, can happen to ATMs anywhere at any time. Nationwide has a range of measures in place to try and combat these types of scams.
“However, as the video also demonstrates, it is important that people remain vigilant and check for any suspicious devices when using ATMs, especially those located outside.”
Several more lenders have issued warnings to customers.
Santander said customers should check for suspicious activity before entering their card or pin number.
“Using a cashpoint is easy, convenient and almost always safe. But sometimes criminals tamper with cash machines to steal your card information, PIN, or cash,” a spokeswoman said.
“Always be vigilant when using an ATM – look out for any signs it might have been tampered with or damaged but also be aware of covering your PIN and ‘shoulder surfers’ hanging around.”
Barclays issued a similar warning, adding that spelling mistakes, such as in the warning sign above the ATM in the clip, should be considered a red flag.
“Our message is that if you see anything unusual or suspicious at an ATM, do not use it – report it immediately to the police or the nearest branch,” a statement said.
Industry body UK Finance said if your money does not come out, you should contact the ATM provider or lender immediately.
Ideally, this should be while at the cash point.
“Cash machines are generally very safe to use, with millions of transactions every day, but it’s still important to take some simple steps when withdrawing money,” a statement said.
“If you notice anything suspicious or unusual about an ATM, such as signs of tampering, don’t use it and if possible alert nearby staff or call the police.
“If no cash comes out or your card is jammed, report it immediately to your bank or building society, ideally by calling them while you are still in front of the machine.”
If in doubt, use a cash point located inside a known retailer or bank or building society or an over the counter service instead.