Major Aussie banks warn of new text message scam | 7NEWS

Major Australian banks are warning of a new text message phishing scam designed to trick people into clicking a link and providing their personal banking details.

The new scam unfolds when Australians receive a text message claiming their bank account has been “placed under review”, accompanied by a random weblink prompting them to update their details.

Major banks such as Commonwealth Bank, ANZ and NAB have all reported their customers being targeted in the new scam.

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Nick Higginbottom from ANZ said the bank was “aware of the issue” and that it was “working behind the scenes to resolve it and to spread awareness to customers”.

What to do?

CommBank issued a statement on its website advising customers not to click on any unverified links and to contact the bank if they had already done so.

ANZ issued similar advice on its website, stating: “ANZ will never email or message you asking for personal information like password, PINs or account details”.

It urged customers not to respond to the text message and to contact the bank if they received an alert about any account activity but were not currently using their online banking services.

For NAB customers the advice is the same, the bank reminding customers not to click any links and to report any unusual activity.

Customers from Bendigo Bank have also reported receiving the scam messages which state their ‘e-banking account has been suspended’.

The ACCC also has a list of guidelines to help people protect themselves from phishing scams. It recommends the following:

How it works

Complex investigations lead at ANZ, Marc Broome, said the hackers were highly skilled and were trying to make the links look as legitimate as possible to entice people to click them and enter their bank account details.

“We see phishing activity targeting mass numbers by sending out these text messages to try and catch consumers off guard,” Mr Broome said.

“One of the tricks they will use is ‘phone spoofing’ where on smartphones they will duplicate a message to make it look as real as possible and will even send it in the same message thread, so it looks like it’s from their bank.”

Mr Broome explained that the technology being used by these criminals has been used for some time in a number of different schemes, and is not specific to ANZ and their customers.

He warned that once a person clicks on the link they will be taken to a fake banking platform site to enter their details, all the while the hackers in real time will be accessing the information.

“A person won’t even realise it’s happening while the hackers, in real time, are initiating transactions from your account,” he said.

Mr Broome advised that ANZ would never send these direct links to customers, and to contact your bank if you think it’s happened to you.